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modem boxes

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Contributor
Contributor
Posts: 1
Registered: ‎07-10-2013

modem boxes

Message 1 of 3
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my modem boxes no longer work, one not at all the other one frequently breaks up into pixels.  I want to exchange them

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Gold Contributor V
Gold Contributor V
Posts: 2,069
Registered: ‎08-07-2008

Re: modem boxes

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@a219 wrote:

my modem boxes no longer work, one not at all the other one frequently breaks up into pixels.  I want to exchange them


You probably should call Verizon with this request to get a timely response.  This is a peer-to-peer forum and Verizon does not always respond.

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Silver Contributor II
Silver Contributor II
Posts: 372
Registered: ‎10-23-2008

Re: modem boxes

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(467 Views)

I believe that when you say "modem boxes", you are probably referring to your Set Top Boxes (medium-sized black or gray boxes near your TVs). There are a variety of things that can be done to troubleshoot the issue. However if you are set on just getting them replaced, PJL is correct about needing to contact Verizon directly. If the problem is in the STBs, then replacement will cure it. If the problem is in the wiring or elsewhere, replacement will not help. 1(800)VERIZON


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