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my DVR says Capacity full, however i have nothing recorded

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Contributor
Contributor
Posts: 1
Registered: ‎05-11-2011

my DVR says Capacity full, however i have nothing recorded

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My DVR says it's at 99% full, however I only have 12 minutes of TV news recorded.  I've tried resetting my STB but that didn't work.  Any suggestions?

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Gold Contributor VII
Gold Contributor VII
Posts: 2,325
Registered: ‎08-05-2008

Re: my DVR says Capacity full, however i have nothing recorded

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@krebbers191919 wrote:

My DVR says it's at 99% full, however I only have 12 minutes of TV news recorded.  I've tried resetting my STB but that didn't work.  Any suggestions?


When you say you reset the STB, exactley what did you do?  Usually a re-boot of the DVR (either from the menu or by power cycling) will correct the known issue of incorrectly reporting used recording space.

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Platinum Contributor III
Platinum Contributor III
Posts: 5,881
Registered: ‎07-22-2009

Re: my DVR says Capacity full, however i have nothing recorded

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there is also a hidden menu command that has been posted on here before.   I think you go to menu > settings > system info.   

 

this is a static page, you can't go into it or move up and down, you simply need to have it displayed.    here you enter on you rremote  2-6-1-7    and then you should see a message that says "you have executed command such and such"   

 

and it reboots your box and your back to normal.   

 

if it doesn't give you that message,   go to www.verizon.com/repair and click on quick fixes for set top boxes, and after your box gets rebooted, then try the command again. 

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Nickel Contributor
Nickel Contributor
Posts: 26
Registered: ‎03-10-2011

Re: my DVR says Capacity full, however i have nothing recorded

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This has worked for me in the past:

 

Press MENU button, then select Customer Support -> In Home Agent -> Set Top Box Auto Correction

 

(you then follow the simple on-screen prompts, select your box, press right arrow, etc). 

 

Hope that helps. 

 

 

 

 

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