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need installation appointment

need installation appointment

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Contributor
Contributor
Posts: 1
Registered: ‎12-30-2012
Message 1 of 3
(790 Views)

I cannot get through to tech support to set up a 4th line in our home. Tried to install it myself, have been on hold 2 and 1/2 hours one day, an hour and 1/2 today. I need someone to physically come out to the house and install it for me. How can I set up an appointment?

2 REPLIES 2
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Bronze Contributor II
Bronze Contributor II
Posts: 384
Registered: ‎10-15-2012
Message 2 of 3
(781 Views)

Hi,

If you are having an issue with your Verizon service, you can use the Verizon Troubleshooter to fix and report issues with your Verizon Phone, FiOS TV, or Internet Service, as well as to schedule a repair, here is the link:

http://www.verizon.com/repair

You can find tools on the Verizon Residential Support page that may help you diagnose your issue:
http://www22.verizon.com/residentialhelp

Regards,

AnnieS

 

 

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Silver Contributor I
Silver Contributor I
Posts: 227
Registered: ‎12-02-2012
Message 3 of 3
(714 Views)

Hello,

 

Sorry to hear that you're having troubles getting thru to Verizon.

 

Question:

are you trying to get a 4th (telephone) land line number added to your Verizon residential account,

or getting a 4th telephone jack installed in another room for the same Verizon home telephone number,

or are you trying to get a 4th TV set-up in another room with another coax outlet?

 

Either way, you can contact one of the FiOS local stores in your area if you are trying to have something ADDED or CHANGED regarding your TV, Internet, or voice service.  This gets you to a Verizon representative fairly quickly and is less time consuming that contacting Customer Service thru the 800 number.

The representative at the FiOS store can create an order in the system for a tech visit and quote you the necessary pricing for that type of work.

For a list of FiOS stores in your area:

http://www22.verizon.com/Support/Residential/tv/fiostv/General+Support/Account+Issues/QuestionsOne/8...

 

If you have a problem or issue with your service (something is not working right) and need REPAIR, then 

you can contact Technical Support at 1-888-553-1555.

If you are having trouble getting thru to Technical Support, you can call the store and see if they can transfer you to that department directly.

 

If you still have issues and are frustrated and need to speak to Verizon about it, I would recommend calling the store and ask to speak with the Store Mgr for escalation of the problem.

 

 

Hope this helps!

 

 

 

 

 

 

 

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