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vpc
Contributor
Contributor
Posts: 7
Registered: ‎02-26-2014

netflix

Message 1 of 13
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Poor picture quality with brand new Samsung smart tv whie watching House of Cards via Netflix. Not noly not HIDEF but worse than non HIDEF. Picture is blurry.

12 REPLIES 12
gs0b
Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 1,827
Registered: ‎12-02-2012

Re: netflix

Message 2 of 13
(2,004 Views)

This is a well known issue with Netflx on FiOS.  Google "Verizon Netflix" or search this forum for "Netflix."

 

Thanks.

 

anonFios
Bronze Contributor II
Bronze Contributor II
Posts: 132
Registered: ‎01-08-2013

Re: netflix

Message 3 of 13
(1,948 Views)

Unfortunately the only fix is switching to another ISP.

TennisFreak
Copper Contributor
Copper Contributor
Posts: 11
Registered: ‎04-22-2014

Re: netflix

Message 4 of 13
(1,763 Views)

Is there anything legally I can do?


Verizon is obviously throttling Netlix as the poor speeds exactly coincide with the February eliminiation of the net neutrality rules.  

 

For a while Netflix would constantly buffer now it at least plays but the picture quality is horrible. 

 

If Verizon ever thinks I'll sign up for more than their most basic FIOS plan with service like this they are delusional.

 

I wont be upgrading my FIOS, getting their TV service, or getting their phone service just to allow them to extort me for more money.


What happens when I get their FIOS TV service and they decide they want me to subscribe to more bandwidth and make my TV picture for everything go to crap?

 

There has to be something legally we can do.

PJL
Gold Contributor V
Gold Contributor V
Posts: 2,069
Registered: ‎08-07-2008

Re: netflix

Message 5 of 13
(1,714 Views)

The Netflx streaming quality issues are discussed in other threads on the Verizon forums (Internet, e.g.), other forums and other news stories.  It has to do with how the Netflix ISP connects with Verizon and saturated links.  This issue impacts many ISPs, not just Verizon. Comcast, for example, had the same performance issues, but Netflix improved things by connecting directly into the Comcast network (and paying for the connection). 

 

You might try a web search for "Netflix streaming quality" and read about what's going on, or look for the other threads in the Verizon forums for more information. 

 

wavelet
Contributor
Contributor
Posts: 1
Registered: ‎06-12-2014

Re: netflix

Message 6 of 13
(1,608 Views)
If Verizon doesn't fix this I'm switching Back to comcast after my contract expires. Verizon, you'll will pay for this greed!
PJL
Gold Contributor V
Gold Contributor V
Posts: 2,069
Registered: ‎08-07-2008

Re: netflix

Message 7 of 13
(1,592 Views)

@wavelet wrote:
If Verizon doesn't fix this I'm switching Back to comcast after my contract expires. Verizon, you'll will pay for this greed!

You might direct your comments to Netflix.  They are the ones that are using an ISP that has poor low-capacity connections to the Verizon network -- just like their ISP's connnections to many other ISP.

lbcjam
Contributor
Contributor
Posts: 10
Registered: ‎06-14-2014

Re: netflix

Message 8 of 13
(1,557 Views)

I get blurry AND dropped connection,... I haven't been able to watch a full episode of anything in a month!  I am drropping Verizon to solve!

CRobGauth
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,963
Registered: ‎11-04-2008

Re: netflix

Message 9 of 13
(1,549 Views)

You do realize that the only reason Comcast has better performance is that tehy were able to hold out to get Netflix to pay for upgraded direct connections.

As they have more subscribers, they were able to get it done faster.

But Verizon is not asking for anything more than Comcast was.


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
AHCE
Contributor
Contributor
Posts: 3
Registered: ‎06-15-2014

Re: netflix

Message 10 of 13
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