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new flex bundle

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Contributor
Contributor
Posts: 4
Registered: ‎11-19-2008

new flex bundle

Message 1 of 11
(12,521 Views)
is anyone now of a flex bundle for 79.99   extreme HD with 20/5 internet?  customer service is telling me no. they say i have to have phone service. but yet others say they have it. 
10 REPLIES 10
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Copper Contributor
Copper Contributor
Posts: 13
Registered: ‎11-19-2008

Re: new flex bundle

Message 2 of 11
(12,469 Views)
Yep, I have the Flex Bundle with FiOS internet and TV only for $79.99.  I use a VOIP provider for my phone service.  I have had the internet service for the last two years.  I just added the TV service via the Flex Bundle last week.
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Bronze Contributor II
Bronze Contributor II
Posts: 116
Registered: ‎10-24-2008

Re: new flex bundle

Message 3 of 11
(12,464 Views)

The Flex package you describe does exist, I have it, but it is a classic example of left hand not communicating with right hand. It took a whole day on the telephone to get it ordered. However if you don't have your telephone service tied to it, you are in for a world of grief. Just about every interaction you have with the billing or support folks is tied to your telephone number. For reasons I don't understand, my telephone service (Verizon), is still on the copper pair, even though the TV and Internet are FIOS, and the wiring is in to make the telephone FIOS (just need to connect the two wires), but Verizon for some reason doesn't want to do it.

 

It takes an act of G-D to get a copper pair telephone 'connected' to your FIOS accout. Without the connection, your interactions with Verizon on billing and/or support issues are an exercise in futility. Your calls to Verizon will ALWAYS end up with people who know nothing, and can do nothing. While my Verizon bills for the Flex package has a phone number on it, it isn't a real number, and it is worthless for reference.

 

Somewhere at Verizon, left hand needs to communicate with right hand.

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Contributor
Contributor
Posts: 4
Registered: ‎11-19-2008

Re: new flex bundle

Message 4 of 11
(12,462 Views)
i wish there was a way for me to just do this online {please keep your posts courteous} 
Message Edited by KaLin on 11-19-2008 09:35 PM
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Gold Contributor III
Gold Contributor III
Posts: 1,059
Registered: ‎10-21-2008

Re: new flex bundle

Message 5 of 11
(12,396 Views)
Also you have to remeber differnent markets and different plans. 
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Contributor
Contributor
Posts: 1
Registered: ‎11-21-2008

Re: new flex bundle

Message 6 of 11
(12,276 Views)
I just ordered the flex plan today.  I called 888-591-6076 and was in contact with a FiOS-knowledgable rep in 30 seconds -- no hold time.  This was a "Call us about bundling" phone number I found on the FiOS TV verizon web site.
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Contributor
Contributor
Posts: 1
Registered: ‎11-28-2008

Re: new flex bundle

Message 7 of 11
(12,019 Views)
I just tried the number.  I got a representative who stated she can not do it.  I asked if the plan exists and she said it did but did not have the capacity to bundle the two. She said to try back in a few weeks.  I'm assuming that it will be non-existant at that time.  I also mentioned that others have had the two bundle.  I was disconnected twice after waiting over an hour to speak to a representative.  I presently have both fios tv and internet, but my contract had expired.  I was wondering if I should sign up again since I had to contact this company on a monthly basis regarding charges.  Be prepared to devote half a day when contacting this corporation.
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Silver Contributor IV
Silver Contributor IV
Posts: 585
Registered: ‎10-22-2008

Re: new flex bundle

Message 8 of 11
(11,959 Views)

I upgraded to the $79.99 "double flex" bundle in less than 5 minutes.


I logged on to my account at Verizon.com and selected My TV -> Add/Change Channels & Plan. There was a link for "ExtremeHD + 20/5 for $79.99" -- I clicked that and got the option to order online via representative chat.   It took about two minutes for me to get a representative and another three minutes for them to upgrade me to the "double flex" plan.

If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it.
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Nickel Contributor
Nickel Contributor
Posts: 35
Registered: ‎10-07-2008

Re: new flex bundle

Message 9 of 11
(11,532 Views)

@dvd wrote:
I just ordered the flex plan today.  I called 888-591-6076 and was in contact with a FiOS-knowledgable rep in 30 seconds -- no hold time.  This was a "Call us about bundling" phone number I found on the FiOS TV verizon web site.

I have to say that this is the best customer service line that I have ever called at Verizon.  It took the lady here less than 20 minutes to not only "upgrade" me to the Flex bundle (I dropped my phone from the Triple Play Bundle - something the normal customer service line wasn't able to do) and get rid of the ghost DVR that has been on my account for the last two months that I returned back in October.  How come VZ can't get these people to work at the normal billing/account changes on the 888 553 1555 number?

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Copper Contributor
Copper Contributor
Posts: 5
Registered: ‎12-17-2008

Re: new flex bundle

Message 10 of 11
(11,295 Views)
I ordered online via my verizon account.  It was very easy and the only chat helped me with any questions I had.  I would recommend logging on if you already have service and using their online access to upgrade to the flex package.
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