×

Switch Account

new to fios

Reply
Contributor jfm100
Contributor
Posts: 1
Registered: ‎09-18-2009
Message 1 of 5
(4,451 Views)

Noticed that only HD channels utilize full screen.  The non-HD channels have black space on both sides.  Is the only way to deal with this changing the screen size setting to "wide screen" when I'm on a non-HD channel?

 

4 REPLIES 4
Contributor mesostinky2
Contributor
Posts: 3
Registered: ‎09-18-2009
Message 2 of 5
(4,433 Views)

That's completely normal for any provider. You can either do stretch on the box(let the box stretch SD content) or turn it off(let your tv decide). Your TV will definitely have a Fill or zoom mode you can use as well. But that may or may not fill/zoom for all channels. At least with the box stretch mode you can be sure it will only stretch SD content and HD content will look perfect.

Realistically there are not many SD channels that don't have HD counterparts so I don't find it to be a problem. Try the box vs the tv's built-in zoom mode and decide which one looks better.

Silver Contributor III
Silver Contributor III
Posts: 412
Registered: ‎05-01-2009
Message 3 of 5
(4,423 Views)

Check the Television Settings Menu on your Set Top Box.

 

It should be set to output at 1080i for HD Content, with a fall back to 480p for SD content.  Your TVs stretch modes should not do anything if it receives a 1080i signal, just the lower signal.

 

Keep in mind that a HD channel showing SD Content will always have the black side bars.  ONly way around this would be to watch the SD counterpart (Usually HD Channel minus 500).

If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it.
If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.
Nickel Contributor
Nickel Contributor
Posts: 35
Registered: ‎09-22-2009
Message 4 of 5
(4,317 Views)

Off subject content, but on topic:  We are also new to Fios, having just switch from Comcast to the Fios digital phone, internet and TV triple package.  There seems to be more of a learning curve than I anticipated, but we are not unhappy (at least so far) with the switch and package features.

 

One thing I am having trouble figuring out is:  What (and why) is the deal with verizon.net vrs. verizon.com?  I had to end up creating two different accounts, one on each, to get certain features activated.  Is verizon.com more for the digital phone and tv?  And verizon.net for internet/email?  I just don't get the reason for the two.......

Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 895
Registered: ‎12-01-2008
Message 5 of 5
(4,291 Views)

Verizon.net is the email portal for Verizon FiOS and Verizon Online customers. Verizon.com is your account management site.

As of right now they are too different sites but that is changing in the very near future.

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.


Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.