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no cable guide/On Demand/channel info

no cable guide/On Demand/channel info

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Contributor GJA2
Contributor
Posts: 5
Registered: ‎01-07-2020
Message 1 of 7
(797 Views)

Just installed new Samsung Smart TV with Fios cable box.  Ethernet cable hooked to TV so I can watch Netflix/Amazon Video.  Although Verizon channels all work on TV through the cable box, I cannot get the Verizn guide function to work, no channel info, and I cannot use OnDemand … what is the problem?  I've tried resetting the cable box and disconnecting the coax.

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MVP clem53 MVP
MVP
Posts: 497
Registered: ‎12-06-2010
Message 2 of 7
(740 Views)

Which cable box are you using? Is it a 4100? A mini? An 1100? Did you try power cycling the router? Is the router hooked up with coax? Is the 4100 hooked up to coax if you are using a 4100? Need more details to help.

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Contributor GJA2
Contributor
Posts: 5
Registered: ‎01-07-2020
Message 3 of 7
(725 Views)

thanks for your reply - the cable box is an 1100 - I tried cycling both that and the Fios router.  The router is connected to cable box via coax.  

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Contributor GJA2
Contributor
Posts: 5
Registered: ‎01-07-2020
Message 4 of 7
(722 Views)

also .. I note that I have a MoCa adaptor in essence splitting the coax lead into the cable box -- I have ethernet cable from MoCa adaptor going into the TV to give me Netflix/Amazon.  thanks

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Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 1,475
Registered: ‎06-24-2018
Message 5 of 7
(709 Views)

The MoCA adapter is the issue. The “TV/STB Out” port doesn’t pass MoCA. You need a two-port cable splitter. One out to the adapter and the other out to the STB. 

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Contributor GJA2
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Posts: 5
Registered: ‎01-07-2020
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Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 1,475
Registered: ‎06-24-2018
Message 7 of 7
(672 Views)

That will work. MoCA LAN works at 1175 MHz. 

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