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no play button on DVR programs on FIOS mobile app

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Contributor
Contributor
Posts: 1
Registered: ‎12-15-2015

no play button on DVR programs on FIOS mobile app

Message 1 of 6
(2,320 Views)

2 days ago I was able to watch programs recorded on my DVR using the mobile app.  Today, I am able to browse all the recorded items, but the play button that used to be just to the left of the options button is gone.  I tried rebooting the DVR and I also tried a second device and have the same issue.  Any ideas what could be wrong?

5 REPLIES 5
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Gold Contributor IV
Gold Contributor IV
Posts: 1,217
Registered: ‎12-14-2009

Re: no play button on DVR programs on FIOS mobile app

Message 2 of 6
(2,261 Views)

What type devices are you using? 

 

Our iPhones 6 and 6s, both running iOS 9.2, still have the play option when looking at DVR Recorded in the FiOS Mobile app. 

 

If you're up-to-date on all, you might try uninstalling and then re-installing the FiOS Mobile app.

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Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 4,437
Registered: ‎12-16-2012

Re: no play button on DVR programs on FIOS mobile app

Message 3 of 6
(2,228 Views)

Note the app has had a lot of changes because of FIOS Anywhere support.  Make sure you are connected as a remote and not in cloud or local streaming mode.

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Gold Contributor IV
Gold Contributor IV
Posts: 1,217
Registered: ‎12-14-2009

Re: no play button on DVR programs on FIOS mobile app

Message 4 of 6
(2,211 Views)

I am able to play recorded programs on my iPhone and I am in local streaming mode and not connected as a remote.  If I simply go to the DVR / Recorded option in the FiOS Mobile menu I see the Play button and that buttons works as advertised.

 

This is what I see:

 

DVR on iPHone.jpg

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Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 4,437
Registered: ‎12-16-2012

Re: no play button on DVR programs on FIOS mobile app

Message 5 of 6
(2,186 Views)

Eljefe,

 

I guess it depends exactly which screen you are on.  I know that it I hit play on one of the screens, it starts streaming it to my phone.  I find the new screens a bit confusing, and wonder if the OP had the same problem with the screen when he couldn't find the play button.

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Gold Contributor IV
Gold Contributor IV
Posts: 1,217
Registered: ‎12-14-2009

Re: no play button on DVR programs on FIOS mobile app

Message 6 of 6
(2,178 Views)

TNS_2.....

 

One of us mis-understood what the OP was trying to do.   It's my take that he was trying to actually watch the recorded program on his mobile device.

 

If I got that wrong and he's trying to use the mobile device to play back shows on his TV....it wouldn't be the first time I was wrong and I'm sure it won't be the last.

 

Maybe the OP will come back and clear up what it is he's actually trying to do.

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