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“ no program information available“

“ no program information available“

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Contributor Verizonuser0924
Contributor
Posts: 1
Registered: ‎01-19-2020
Message 1 of 3
(334 Views)

this problem occurs on all four set top boxes in the house. I have rebooted each set top box minimum of five times. I have replaced the back up battery. This problem has been happening for about a week and a half. The Verizon trouble code is IP00.

2 REPLIES 2
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Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 1,460
Registered: ‎06-24-2018
Message 2 of 3
(303 Views)

The backup battery won’t do anything for the TV. It is only for phone backup in a power outage. 
If all four TVs have no program info it is probably your router that is the problem. Try rebooting your router. What are the lights on the router?

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Contributor AcousticsExpert
Contributor
Posts: 2
Registered: ‎05-29-2019
Message 3 of 3
(212 Views)

 

philadelphia, pa same problem for about ten days. there were several firmware upgrades last ten days. sometimes no guide program info, sometimes no on demand. sometimes i lose my own scheduled programs. i rebooted router and set top box, does nit fix this problem

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