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non dvr set top box missing from online account management
KenWVT1
Enthusiast - Level 3
‎06-30-2011 09:06 AM

Hi,

I am a new FioS subscriber of less than one month. I noticed that one of my set top boxes is missing from MyServices/TV/MyTV/set top boxes/, it only lists my multi room dvr and one of the non dvr set tops, another non dvr set top is missing from the list. Everything seems to be working ok but I wonder if this will potentially cause one of the boxes to not upgrade guides etc.

Any help would be appreciated !

Thanks,

Ken

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Re: non dvr set top box missing from online account management
Ian_VZ
Contributor - Level 1
‎07-02-2011 02:44 AM

KenWVT, we are truly sorry for the issues you are having with FiOS TV online.  Although the set top box not appearing online will not affect you receiving updates, it can be frustrating still.  I can help.  I've sent you a private message, when you're able please respond.  Thanks.

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