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order STB online?

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Contributor
Contributor
Posts: 3
Registered: ‎02-22-2009

order STB online?

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I've been trying to order an additional HD STB and I can't find out where to order it. 
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Nickel Contributor
Nickel Contributor
Posts: 27
Registered: ‎02-20-2009

Re: order STB online?

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I have never been able to order online.  Instead what I have done is to order it via an online chat with Verizon.  This has many benefits.  1.  You have a record on the entire conversation and you can copy, paste and email it to yourself.  You also normally do not have to wait long at all to get an agent.  I have had great success ordering boxes and solving billing issues this way.

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Nickel Contributor
Nickel Contributor
Posts: 49
Registered: ‎10-29-2008

Re: order STB online?

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(5,411 Views)
I would call them to avoid wasting time.
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Nickel Contributor
Nickel Contributor
Posts: 27
Registered: ‎02-20-2009

Re: order STB online?

Message 3 of 4
(5,363 Views)
I have never been able to order online.  Instead what I have done is to order it via an online chat with Verizon.  This has many benefits.  1.  You have a record on the entire conversation and you can copy, paste and email it to yourself.  You also normally do not have to wait long at all to get an agent.  I have had great success ordering boxes and solving billing issues this way.

View solution in original post

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Contributor
Contributor
Posts: 3
Registered: ‎02-22-2009

Re: order STB online?

Message 4 of 4
(5,338 Views)
ok thanks, I thought it was just something wrong with my account. I'll try ordering via online chat, every time I've called I'm on hold forever and just hang up. 
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