Try calling customer service.
You might get a one time refund on this.
BTW, this is mainly a peer to peer support forum.
So for issues such as this you need to contact custoemr service/billing.
And it sounds like a phone call vs chat.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.