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ordered movie by mistake

Bronze Contributor II
Bronze Contributor II
Posts: 93
Registered: ‎01-02-2009

ordered movie by mistake

Message 1 of 2



I'm not sure if this is the right place as this company is the most frustrating to navigate a problem.  My 6 year old accidentally purchased a movie.  I just got the email that it was purchased.  How do I go about having it removed as I don't want to 'own' the movie.  The people on your chat service aren't helpful at all.  I've been with Verizon since they became Verizon and i'ver never had such a mistake before..  How do I go about getting it taken off my account and the charge reversed?  again, this is not a rental.. I could see that not being reversed but this is a movie 'purchase' for $21.99.  I don't want the movie.  I've since locked my account so no purchases can be made so it won't be a problem again.  I get the feeling they're going to take the money and say too bad.  I really hope this isn't the case with longtime customers who have contracts about to be up for renew again soon.


Thank you,


Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,990
Registered: ‎11-04-2008

Re: ordered movie by mistake

Message 2 of 2

Try calling customer service.

You might get a one time refund on this.

BTW, this is mainly a peer to peer support forum.
So for issues such as this you need to contact custoemr service/billing.

And it sounds like a phone call vs chat.

If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
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