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problem with fios tv caller id & standard box

Posts: 1
Registered: ‎02-03-2010

problem with fios tv caller id & standard box

Message 1 of 2

I just activated the caller id for fios tv this weekend.  now, every time we receive a call, it causes our standard box to reset.  


our multi-room dvr box is not affected by a call but it is not showing the number when the call comes in.


is anyone else having this problem.  I have had FIOS for about 14 months so I don't think it's "an older box" issue.


thank you in advance for your help.

Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 135
Registered: ‎01-23-2010

Re: problem with fios tv caller id & standard box

Message 2 of 2

Hi pferraio, I'm sorry you're having trouble with your tv caller id feature. There are a few things you can try to get it going for you.

   *First, check the lower left hand corner of the stb for the model #, it should be 2500-3. If it is -1 or -2, it isn't compatible with this feature and we may have to get you a new 2500.

   *Once -3 is verified, make sure the feature is setup/activated on all stbs in the house.

   *If all are already activated, then reseat coax at all stbs and remove pwr for 1 minute or so, wait for reboot to complete.

If issue remains, please send me a personal message with the name, address and VZ phone # or contact #, we will need to do additional troubleshooting.

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