For all that are having gateway issue.
He may not like me for this, but user Anthony_Vz (who evidently is a tech for Verizon) offered to fix if you pm him (see this thread: http://forums.verizon.com/t5/FiOS-TV-Technical-Assistance/Bad-Gateway-and-DVR-not-responding-message...
Sounds like he has the fix and it is a router issue.
I chatted with Verizon Tech Allen online and reported what was happening with my DVR and recording shows from the Web and "Bad Gateway" message. He was extremely cordial and the following day my problem was solved.
Thank you very much.
I've spoken with 1 person over the phone who submitted a "ticket" for this issue.. spoke to 3 online chat agents who were absolutely WORTHLESS!
The absolute worst service ever... one guy even told me he couldn't help with verizon webpage registration.. I have no idea how he got that out of my bad gateway error message....
The "Bad Gateway" message indicates that the port mappings required for web-DVR to work are not set up correctly. You should contact Verizon (I recommend using Live Chat) and ask them to "reset the port mappings for remote DVR". Use exactly that phrase. They will have it fixed very shortly.