03-15-2009 09:56 PM
The HDMI Handshake issue is a fact. do a google search. -AND If you go to your TV manufacturer's web site you probably would find information about it AND possibly a patch that could be downloaded and transferred to your TV via the usb port on the TV (if yours has one);
but that may not be the cause of YOUR issues
The firmware glitch in 7xxx series set top boxes manufactured by Motorola is a fact. This is something Verizon could not have anticipated based upon the product specifications supplied to its vendor, and, as a matter of normal business, Verizon is holding that vendor responsible for the shortcomings, and patches, supplied to Verizon by Motorola, are coming as soon as Verizon can get them out. (not all geographical areas are supplied by the same equipment, and so different equipment may require different programming to get that patch to different areas) (I don't have any insight as to why the company sends patches to one area and not another on the same time schedule)
but that may not be the cause of YOUR issues
The coax cable 'poor connections' cause is also legit. As noted above by someone else, the fios (fiber optics) system of media delivery uses MUCH more of the bandwidth available in the coax cable than anything before it, and thus (and especially the HD), it is more susceptable to inconsistencies in the throughput of the signal. -It may either not work at all when experiencing inconsistencies in throughput of the signal OR it may cause 'confusions' to build up in the set top box, over time, that eventually cause it to not work ("currently unavailable"), which is why the "unplug for a minute or so", or a reload of the programming by a Fios Tech Support person, WORKS.
of course, it is also possible that you got a bad set top box, but if the issue is "only certain channels display 'channel unavailable' some of the time", or even all stations some of the time, it's not the box.
It makes sense to believe that the field techs that come out to your house are trained to test the cable throughput, and they are required to change the splitter and \ or cable ends when they find a problem. They cannot anticipate, however, how the quality of the coax in your home will affect the greator content coming through it from the fiber optics system, nor can they guarantee that a minor bump or movement of the coax cable at any point in the configuration will not affect the reception of all or any one or two or three stations on your set top boxes.
03-16-2009 04:35 AM
Cliff notes of above post:
DO not blame or expect Verizon to fix our problems, the buck does not stop with them.
And you can see the bias in the post when the user blames the glitch of the 7 series box on Motorola. As if Verizon doesn't do any internal testing of the hardware the distribute.
The purpose of this post was to clarify the REAL issues people are having in the real world, and one or 2 people have managed to not only further confuse them, but also blame the incorrect parties.
03-19-2009 03:58 AM
Thought I'd chime in with my recent experience. About a week after my FIOS install, I strated receiving "currently unavailable" message on about a dozen channels (only on my HD DVR STB, but not on my other HD STB). Rebooting didn't help. Finally called tech support, which had me bring up the diagnostic screen for one of the channels. The signal strength was too low. A Tech visit was scheduled.
The Verizon tech came yesterday and did the following:
1) Changed out some hardware on one of the inside cables.
2) Changed the outside signal splitter from one that had 4 outputs to one that had only 2, which is what I needed. He said using the 4 output splitter wasn't necessarily wrong, but the unused outputs should have been capped, and they weren't; leading to a loss of signal strength.
3) Tightened up the connection on the cable running from the box outside my house. He said the original connection was very loose, which would lead to signal loss.
That's it. So far so good (hope I don't Jinx things by this post).
03-19-2009 09:13 AM
I am on the with VZ right now for this issue! It happens at least once a day and simply telling me to unplug the box every time this happens is NOT expectable. There is a reason, an issue that needs to be resolved and unplugging the box is NOT a fix!
My error usually occurs when I turn to TNT, the TV freezes to "currently unavailable" and the box freezes, will not respond to remote. From my research I've came to the conclusion that it is an HDMI compatibility issue with my Philips HDTV. It has been suggested that I use component cables instead of HDMI but one reason I upgraded and bought a new HDTV was to have the simplicity of running only 1 HDMI cable. There is NO reason why VZ Fios should not support HDMI.
I am growing more and more disappointed every day with Fios
03-19-2009 10:16 AM
03-19-2009 11:28 AM
If it isn't a handshake issue with hdmi, which can and does happen -- just one of the drawbacks to hdmi, or if it isn't a coax or splitter issue then it is probably a bug in the software your boxes may have.
If you look at this post: http://forums.verizon.com/vrzn/board/message?board.id=FiOS_TV&thread.id=7847&page=1
The update addressing that issue (and others) is being rolled out to different regions currently. Should fix you right up if it is software related.
03-20-2009 03:34 PM
03-20-2009 04:58 PM
As stated by the Verizon employees, there will be a software update to address this issue.
This thread is now closed.
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