02-21-2009 12:56 PM
I just had FIOS TV service installed a couple weeks ago and I have noticed a constant problem on my HD TV and HD DVR box. I'll begin watching either an HD or a regular channel and suddenly the screen goes black and a message saying "Currently Unavailable" pops up.
Also, sometimes I will flip to a channel, and no picture appears or only the audio can be heard for that channel. Has anyone else had a similar experience and if so, how did you resolve it?
Thank you for any feedback.
02-21-2009 02:08 PM
We just got the FIOS installed also and have the same problem, along with the pizelization of the picture. We have been told to pull the power plug on the DVR, let it sit for about a minute or two, then plug it back in. This only seems to help for 12 to 18 hours though...
02-22-2009 01:03 PM - edited 02-22-2009 01:04 PM
02-22-2009 03:49 PM
I have the same problem for 2 months now. "Currently Unavailable" with HD DVR TV.
2 other standard receiver TVs, no problem whatsoever.
1st they thought it might be a bad HD DVR, so HD DVR was replaced, problems remained.
Replaced FIOS internet router, still same old "Currently Unavailable".
Last I talked to tech support, they suggest I replace my coax cable myself since that might be the problem. They can send someone over to do this but it will be very expensive since these are union guys, whatever that means. So I did what the tech support recommended, I replaced the coax cable with new coax cable from ONT splitter to my HD DVR.
I'm about to give up on FIOS TV.
Will call them one last time to get someone to fix this once and for all. If not, I'll have to switch back to Cable.
02-22-2009 07:29 PM
02-22-2009 07:48 PM
02-22-2009 08:10 PM
Re-seat all coax cable connections. Not just, 'make sure they are snug'. -Unscrew every coax cable end connection where it screws onto something, then immediately screw them back on snuggly. If your coax connection is not the screw-on type, you must change it to be the screw-on type. It can be necessary to do this all the way back to the splitter and to the ONT. And the coax cable to your router. Also, if any of your cables have recently been 'bent', twisted, kinked, yanked, tripped-over, or stretched so that it MAY be possible that a continuous coax cable may have been compromised, change it to a new cable. If you\someone else in your house have recently moved the furniture around, dusted behind the furniture, or done any remodeling in \ around your house, check all of your cables. If Verizon could not reset your set top box when you called them, or if it took a very long time to do it, something is wrong in the communications line. -This could include the screw-on connection for the coax at the back of the set top box, however, it is more likely to be something in the cables. The technology works. The obvious point of failure is the communications through the connections.
02-23-2009 04:55 AM
02-23-2009 05:09 AM
02-23-2009 05:32 AM