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Contributor
Posts: 1
Registered: ‎12-03-2012
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"INFO" BUTTON ON TV REMOTE

SEVERAL DAYS AGO THE INFO BUTTON ON THE REMOTE(S) STOPPED GIVING CAST INFO FOR MOVIES/PROGRAMS.

 

i CALLED TECH SUPPORT AND THEY ADVISED THAT I POST THIS AND THAT IF ENOUGH PEOPLE COMPLAIN YOU MIGHT REINSTATE THIS FEATURE.

 

WHY DID YOU ELIMINATE THIS?  IT MAKES CHOOSING A MOVIE/PROGRAM MORE DIFFICULT.  IF I DON'T RECOGNIZE A MOVIE I MIGHT POSSIBLEY WATCH IF THE CAST IS INTERESTING.

 

WHY WAS THIS ELIMINATED?

Contributor
Posts: 2
Registered: ‎12-05-2012
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Re: "INFO" BUTTON ON TV REMOTE

I chatted with an on-line rep yesterday and got this service restored as of yesterday.  The customer rep referred the issue to a technical rep and voila, the actors names are now displayed.

Contributor
Posts: 5
Registered: ‎01-31-2012
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Re: "INFO" BUTTON ON TV REMOTE

I find you can get deeper info if you press the info button a second or third time.

Platinum Contributor I
Posts: 5,881
Registered: ‎07-22-2009
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Re: "INFO" BUTTON ON TV REMOTE

Try an STB auto correct

 

Menu>customer support>in home agent>set top box auto correct

 

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