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remote control problem

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hyang5484
Contributor
Contributor
Posts: 1
Registered: ‎02-10-2010

remote control problem

Message 1 of 3
(3,658 Views)

i have the verizon fios cable box and the remote is not responding. the remote is programmed to my tv as well and for my tv, everything is fine. but when i try to chage channels, turn it on/off the box blinks and the remote light up but the cable box won't respond. i tried resetting the remote (and reprogramming) but the remote seems to only operate the tv.

 

help! thanks in advance.

2 REPLIES 2
MadInFla
Contributor
Contributor
Posts: 3
Registered: ‎02-10-2010

Re: remote control problem

Message 2 of 3
(3,618 Views)

You may be a victim of the IMG upgrade they tried yesterday, but which failed.. Try disconnecting the power from your STB and after a minute, plugging it back in.

VZ_Ron
Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 225
Registered: ‎01-25-2010

Re: remote control problem

Message 3 of 3
(3,603 Views)

Hey I saw someone shared some useful information with you did it work because we would like to know if you still need our help to resolve the issue you.

Ron
Verizon Telecom
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