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remote control problem

remote control problem

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hyang5484
Contributor
Message 1 of 3
(3,035 Views)

i have the verizon fios cable box and the remote is not responding. the remote is programmed to my tv as well and for my tv, everything is fine. but when i try to chage channels, turn it on/off the box blinks and the remote light up but the cable box won't respond. i tried resetting the remote (and reprogramming) but the remote seems to only operate the tv.

 

help! thanks in advance.

2 REPLIES
MadInFla
Contributor
Device: LG Cell Phone
Plan: Don't know the name
Location: Sarasota Florida
Message 2 of 3
(2,995 Views)

You may be a victim of the IMG upgrade they tried yesterday, but which failed.. Try disconnecting the power from your STB and after a minute, plugging it back in.

Employee Emeritus
Employee Emeritus
Message 3 of 3
(2,980 Views)

Hey I saw someone shared some useful information with you did it work because we would like to know if you still need our help to resolve the issue you.

Ron
Verizon Telecom
Fiber Solution Center


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