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remote does not operate tv and stb

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warsaw7
Contributor
Contributor
Posts: 1
Registered: ‎06-30-2013

remote does not operate tv and stb

Message 1 of 3
(859 Views)

I have tried resetting the remote and the dvr box.  I was on vacation for two weeks. previously both remotes operated the tv and the dvr.  Now neither one does.  Suggestions?

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lacticacidtrip
Silver Contributor III
Silver Contributor III
Posts: 377
Registered: ‎10-23-2008

Re: remote does not operate tv and stb

Message 2 of 3
(851 Views)

You can start here with Verizon's basic troubleshooting guide for remotes.

 

http://www22.verizon.com/support/residential/tv/fiostv/remote+controls/troubleshooting/troubleshooti...

 

If this doesn't help, post back here which remote control you have, and whether it does not control the STB, the TV, or both.


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PJL
Gold Contributor V
Gold Contributor V
Posts: 2,069
Registered: ‎08-07-2008

Re: remote does not operate tv and stb

Message 3 of 3
(819 Views)

How old are the batteries?

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