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remote not working right

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netmouse
Copper Contributor
Copper Contributor
Posts: 21
Registered: ‎09-26-2014

remote not working right

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I've had my FIOS about 2 months, put new batteries in remote and it is still not working right.  Some things work fine.  Other things stopped working - can't delete a DVR show, can't change channels with one digit, but it will if I add all 4 digits, info box on bottom of screen never disappears (unless I hit exit).  What's wrong?

 

My second TV set-up is OK.

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SinCara
Silver Contributor V
Silver Contributor V
Posts: 628
Registered: ‎06-06-2014

Re: remote not working right

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@netmouse wrote:

I've had my FIOS about 2 months, put new batteries in remote and it is still not working right.  Some things work fine.  Other things stopped working - can't delete a DVR show, can't change channels with one digit, but it will if I add all 4 digits, info box on bottom of screen never disappears (unless I hit exit).  What's wrong?

 

My second TV set-up is OK.


Might not even be a remote issue. Have you tried rebooting the box?

If you do think it's the remote it's still under warranty.

You can get a free replacement easy within the dvr's menu.

Here is a page that tells you ways to get a replacement.

 

http://www.verizon.com/support/residential/tv/fiostv/remote+controls/troubleshooting/questionsone/12...

 

Get a new remote and if you still have the same issues then you'll know its the dvr that needs to be replaced.

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SinCara
Silver Contributor V
Silver Contributor V
Posts: 628
Registered: ‎06-06-2014

Re: remote not working right

Message 2 of 3
(8,834 Views)

@netmouse wrote:

I've had my FIOS about 2 months, put new batteries in remote and it is still not working right.  Some things work fine.  Other things stopped working - can't delete a DVR show, can't change channels with one digit, but it will if I add all 4 digits, info box on bottom of screen never disappears (unless I hit exit).  What's wrong?

 

My second TV set-up is OK.


Might not even be a remote issue. Have you tried rebooting the box?

If you do think it's the remote it's still under warranty.

You can get a free replacement easy within the dvr's menu.

Here is a page that tells you ways to get a replacement.

 

http://www.verizon.com/support/residential/tv/fiostv/remote+controls/troubleshooting/questionsone/12...

 

Get a new remote and if you still have the same issues then you'll know its the dvr that needs to be replaced.

View solution in original post

netmouse
Copper Contributor
Copper Contributor
Posts: 21
Registered: ‎09-26-2014

Re: remote not working right

Message 3 of 3
(8,830 Views)

That did it, thanks.  I unplugged the box and it rebooted.  All OK now.

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