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remote not working right

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Copper Contributor
Copper Contributor
Posts: 21
Registered: ‎09-26-2014

remote not working right

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I've had my FIOS about 2 months, put new batteries in remote and it is still not working right.  Some things work fine.  Other things stopped working - can't delete a DVR show, can't change channels with one digit, but it will if I add all 4 digits, info box on bottom of screen never disappears (unless I hit exit).  What's wrong?

 

My second TV set-up is OK.

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Silver Contributor V
Silver Contributor V
Posts: 628
Registered: ‎06-06-2014

Re: remote not working right

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@netmouse wrote:

I've had my FIOS about 2 months, put new batteries in remote and it is still not working right.  Some things work fine.  Other things stopped working - can't delete a DVR show, can't change channels with one digit, but it will if I add all 4 digits, info box on bottom of screen never disappears (unless I hit exit).  What's wrong?

 

My second TV set-up is OK.


Might not even be a remote issue. Have you tried rebooting the box?

If you do think it's the remote it's still under warranty.

You can get a free replacement easy within the dvr's menu.

Here is a page that tells you ways to get a replacement.

 

http://www.verizon.com/support/residential/tv/fiostv/remote+controls/troubleshooting/questionsone/12...

 

Get a new remote and if you still have the same issues then you'll know its the dvr that needs to be replaced.

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Silver Contributor V
Silver Contributor V
Posts: 628
Registered: ‎06-06-2014

Re: remote not working right

Message 2 of 3
(7,917 Views)

@netmouse wrote:

I've had my FIOS about 2 months, put new batteries in remote and it is still not working right.  Some things work fine.  Other things stopped working - can't delete a DVR show, can't change channels with one digit, but it will if I add all 4 digits, info box on bottom of screen never disappears (unless I hit exit).  What's wrong?

 

My second TV set-up is OK.


Might not even be a remote issue. Have you tried rebooting the box?

If you do think it's the remote it's still under warranty.

You can get a free replacement easy within the dvr's menu.

Here is a page that tells you ways to get a replacement.

 

http://www.verizon.com/support/residential/tv/fiostv/remote+controls/troubleshooting/questionsone/12...

 

Get a new remote and if you still have the same issues then you'll know its the dvr that needs to be replaced.

View solution in original post

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Copper Contributor
Copper Contributor
Posts: 21
Registered: ‎09-26-2014

Re: remote not working right

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(7,913 Views)

That did it, thanks.  I unplugged the box and it rebooted.  All OK now.

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