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remotely upgrading service via the tv remote

remotely upgrading service via the tv remote

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Contributor lisam
Contributor
Posts: 1
Registered: ‎10-12-2016
Message 1 of 2
(325 Views)

If someone could possibly tell me how to go about this... I had a very basic tv package (local, HABO+ SHOWTIME + 50/50 Internet) for 73.00 a month. Someone I live with upgraded our TV package to extreme HD via the TV by using the remote. It doubled the bill. MY BILL.,MY ACCOUNT. It was not authorized. I have spent two angry nights on the phone with verizon customer service ending up in tears both times trying to get my old contract back. To be told that now for what I was paying before I can only have local tv and 50/50 and sign on to another two year contract paying 180.00 a month for Extreme HD which I did not authourise. I just wan to go back to my other plan. 

I have spoken to the person who did this and they did not understand that there was a contract involoved and how much this was actually costing me. There is no box or anything stating " this is a new two year contract". 

 

I just want to go back to exactly how it was becauseI did not authorise this. but I am getting the run around. I had no call backs when I was promised, I was told I was called back and wasn't. I had no missed calls, I had no VM's. There are other fees and charges on the bill with no explanination. I have received many different answers from multiple customer service people. I am about to cancel my contract and go back to TIME WARNER!  

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Moderator Moderator
Moderator
Posts: 9,379
Registered: ‎03-18-2013
Message 2 of 2
(321 Views)

Hi lisam,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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