remove channel banner ad

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Silver Contributor II
Silver Contributor II
Posts: 325
Registered: ‎06-13-2010

remove channel banner ad

Message 1 of 17
(6,888 Views)

With the new software upgrade to STB.  I now have a very annoying BRIGHT RED ad banner on the bottom of my guide.  How do i remove it.

 

I have Interactive TV --> Disabled. I sure hope there is a setting to disable the the ad.  I know what services I have and don't need Verizon advertising for the Internet speed upgrade which I already have!

16 REPLIES 16
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Contributor
Contributor
Posts: 2
Registered: ‎11-04-2012

Re: remove channel banner ad

Message 2 of 17
(6,854 Views)

I too looked everywhere in the menus to find a way to disable the large red FiOS banner after last nights upgrade.  Pressing A only give me the option to upgrade and not dismiss the ad! Smiley Frustrated  W/ last nights "upgrade," there is way too much wasted space on both the top and bottom of the Guide, causing me to scroll more often than I'm used to! Smiley Mad

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Silver Contributor II
Silver Contributor II
Posts: 325
Registered: ‎06-13-2010

Re: remove channel banner ad

Message 3 of 17
(6,771 Views)

Also note in addition to Interactive TV turned off I have removed all obvious ad garbage from my STB:

 

Settings-->Popup Alerts -->Never Show me again

Settings-->Recommendations --> Turn off

Settings-->Promotions-->Disable

 

FIOS TV Home Screen  (disabled by clicking the "Turn Off This Screen" button)

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Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 4,437
Registered: ‎12-16-2012

Re: remove channel banner ad

Message 4 of 17
(6,767 Views)

@Zim_Hosein wrote:

I too looked everywhere in the menus to find a way to disable the large red FiOS banner after last nights upgrade.  Pressing A only give me the option to upgrade and not dismiss the ad! Smiley Frustrated  W/ last nights "upgrade," there is way too much wasted space on both the top and bottom of the Guide, causing me to scroll more often than I'm used to! Smiley Mad


Yes, I agree that I would like a way to get rid of the ad.  But No it doesn't take up anymore space causing more scrolling.  The just removed some not programming info that was at the bottom of the screen and pushed that info to other spots on the screen.

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Contributor
Contributor
Posts: 3
Registered: ‎03-28-2012

Re: remove channel banner ad

Message 5 of 17
(6,689 Views)

Verizon, how about an official acknowledgement of this annoyance you have created, specifically, the obnoxious banner ad at the bottom of your updated program guide?

 

It seems there is no way to remove the obnoxious banner ad at the bottom of your updated program guide.

 

We already pay a premium for your Fios service.  We do not need you shoving ads in our face when we are trying to use your program guide.  It is a major annoyance.  I would like the option to NOT display the banner ad.

 

 

Signed,

A dissatisfied long standing Verizon Fios Customer

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Silver Contributor II
Silver Contributor II
Posts: 273
Registered: ‎11-03-2013

Re: remove channel banner ad

Message 6 of 17
(6,673 Views)

@smarc_k wrote:

Verizon, how about an official acknowledgement of this annoyance you have created, specifically, the obnoxious banner ad at the bottom of your updated program guide?

 

It seems there is no way to remove the obnoxious banner ad at the bottom of your updated program guide.

 

We already pay a premium for your Fios service.  We do not need you shoving ads in our face when we are trying to use your program guide.  It is a major annoyance.  I would like the option to NOT display the banner ad.

 

 

Signed,

A dissatisfied long standing Verizon Fios Customer


These are peer to peer forums. You're not going to get a response from Verizon on the matter.

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Copper Contributor
Copper Contributor
Posts: 7
Registered: ‎08-08-2009

Re: remove channel banner ad

Message 7 of 17
(6,476 Views)

Has anyone figured out how to get rid of it yet?

 

it gets more annoying each time I use the guide.

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Contributor
Contributor
Posts: 1
Registered: ‎02-26-2014

Re: remove channel banner ad

Message 8 of 17
(6,339 Views)
Any updates on this issue? It seems there is no way to disable it and calling customer support is an complete waste of time. (Probably by design) I'm frustrated by the banner ad as well. It needs to go or I'll go to another provider. The software update is that big of a turn off for me.
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Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 4,437
Registered: ‎12-16-2012

Re: remove channel banner ad

Message 9 of 17
(6,290 Views)

@Som091 wrote:
Any updates on this issue? It seems there is no way to disable it and calling customer support is an complete waste of time. (Probably by design) I'm frustrated by the banner ad as well. It needs to go or I'll go to another provider. The software update is that big of a turn off for me.


Smiley LOLSmiley Very HappyYes.  IF they can they will find a way to squeez in more ads.  They are sure that all of us are happy to have informitive ads in our guide.

 

Even if they have decided that it was a bad idea, don't expect them to acknowledge it in the peer to peer forums.

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Copper Contributor
Copper Contributor
Posts: 10
Registered: ‎03-20-2009

Re: remove channel banner ad

Message 10 of 17
(6,024 Views)

There is now an option to not show advertisements (Main Menu -> Settings -> Notifications

(for some reason it requires rebooting the set-top box)

The banner remains but there are no ads inserted, just a Verizon Logo.

 

Now, can we get the advertisements removed from the search and DVR screens, please?

 

 

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