Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.

screwed by verizon

Reply
ilpak
Copper Contributor
Copper Contributor
Posts: 13
Registered: ‎01-05-2012

screwed by verizon

Message 1 of 2
(747 Views)

For over a month I have problem with fios tv Bloomberg channel 604. No picture. This is one of few channels I watch most of the time. Few weeks ago I called customer service. I was told I’ll get credit for the time channel was not working and technician was sent.

            After 3 or 4 days of work and 3 different technicians, after dvr box was changed, cables were changed, box outside of my house was changed twice, still it does not work.

I was told on 5/24/2016 that my ticket was escalated to a higher level and they should start investigate this problem from the base.

            Today I called to find out about status of repair and why credit was not applied to my monthly bill.

            I was told that ticket was closed because problem was fixed and no notes about credit. It is not the first time I got screwed by dishonest customer service form Verizon.

I wish i could paste a photo of bloomberg channel for everybody  to see what verizon calls good picture.

 

but i'll put it on social sites.

 

just posted a photo of this channel on my image album, so you can see it

another good job by verizon

 

 

 

 

1 REPLY 1
LawrenceC
Moderator Moderator
Moderator
Posts: 11,105
Registered: ‎03-18-2013

Re: screwed by verizon

Message 2 of 2
(731 Views)

Hi ilpak,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Have a spare Fios-G1100?Learn how to bridge it into your network
Get Started


Covid19

Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.
Modal Dialogue Title