set top box return to store
topdog
Specialist - Level 2

I understand that there is a charge for returning a set top box to a store.  Does anyone know what that charge is?

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Re: set top box return to store
mfizzy
Specialist - Level 1

It is a restocking fee. You can get a return mailer and send it back for free.

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Re: set top box return to store
sangs1
Specialist - Level 2

Or drop it off at a UPS Store or Mail Boxes Etc. They box it up and ship it back to Verizon for free also. If you return it to the FiOS store, they charge $9.99 now - which is utterly ridiculous. 

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Re: set top box return to store
logan81
Contributor - Level 3

When you return an STB to the store they have to turn around and ship it back to the repair center, even if it is not broken. . . .always throughly test and repair boxes before sending them to another customer. That is why the store charges $10 dollars, to basically box it up and take it down to UPS for you.

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