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set top box return to store

set top box return to store

Silver Contributor IV
Silver Contributor IV
Posts: 588
Registered: ‎12-22-2009
Message 1 of 4

I understand that there is a charge for returning a set top box to a store.  Does anyone know what that charge is?

Silver Contributor I
Silver Contributor I
Posts: 395
Registered: ‎11-09-2013
Message 2 of 4

It is a restocking fee. You can get a return mailer and send it back for free.

Silver Contributor IV
Silver Contributor IV
Posts: 523
Registered: ‎06-24-2010
Message 3 of 4

Or drop it off at a UPS Store or Mail Boxes Etc. They box it up and ship it back to Verizon for free also. If you return it to the FiOS store, they charge $9.99 now - which is utterly ridiculous. 

Bronze Contributor II
Bronze Contributor II
Posts: 140
Registered: ‎10-01-2013
Message 4 of 4

When you return an STB to the store they have to turn around and ship it back to the repair center, even if it is not broken. . . .always throughly test and repair boxes before sending them to another customer. That is why the store charges $10 dollars, to basically box it up and take it down to UPS for you.

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