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so frustrated - still no sound!!!

so frustrated - still no sound!!!

Contributor kazi2011
Posts: 1
Registered: ‎02-04-2015
Message 1 of 2

I have tried everything. i've called verzon support numerous times.  they do some things remotelt, the sound comes back on, for maybe a day or a few hours, then goes out again.    i have picture, but no sound.  every once in awhile the sound will come back on, in stutters.  some times i can get sound for a few hours, but then it goes.  occasionally i get a message that says poor or weak signal.


i am paying good money for cable, and not getting it.  i'm so frustrated and angry that verizon has been unable, or unwilling, to fix this.  what di i do??!!

Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,763
Registered: ‎11-04-2008
Message 2 of 2

Can you provide more details?

Is it all channels?

If you have more than one STB, does it happen on all?

What type of STB is it (model #)?

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