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software update on the tv won't disappear

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Contributor
Contributor
Posts: 1
Registered: ‎08-02-2019

software update on the tv won't disappear

Message 1 of 6
(1,728 Views)

H,

the message says check software update and it's a big box which won't go away.

i tried to disable promotions but it doesn't work.

does anyone have a solution?

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Gold Contributor I Gold Contributor I
Gold Contributor I
Posts: 847
Registered: ‎12-06-2010

Re: software update on the tv won't disappear

Message 2 of 6
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I assume this is a Fios one box. Power down box, remove coax from box, power down Fios router. Reboot  router, when connections are established, plug box in, reattach coax cable, hope for the best!

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Gold Contributor I Gold Contributor I
Gold Contributor I
Posts: 847
Registered: ‎12-06-2010

Re: software update on the tv won't disappear

Message 2 of 6
(1,664 Views)

I assume this is a Fios one box. Power down box, remove coax from box, power down Fios router. Reboot  router, when connections are established, plug box in, reattach coax cable, hope for the best!

View solution in original post

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Contributor
Contributor
Posts: 1
Registered: ‎08-14-2019

My tv screen is saving “Software Update” and I can’t grt it off of my tv screen and am unable to wa

Message 3 of 6
(1,572 Views)

Can’t view my tv because in big box it reads Software Udate but I can’t get it off of my tv screen

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Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,851
Registered: ‎11-04-2008

Re: My tv screen is saving “Software Update” and I can’t grt it off of my tv screen and am unable t

Message 4 of 6
(1,568 Views)

Have you tried the suggestion above?

Or try powering all FIOS equipment (stbs and router down).
Power up rotuer first.

Once it has connected, then power on stb(s)


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Contributor
Contributor
Posts: 2
Registered: ‎08-16-2019

Re: Software Updating Question, how can I get rid of?

Message 5 of 6
(1,567 Views)

How can I get rid of update pop-up?  I’ve tried OK.

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Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,851
Registered: ‎11-04-2008

Re: Software Updating Question, how can I get rid of?

Message 6 of 6
(1,530 Views)

On another thread, someone posted to hit the On Demand button.


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
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