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software update on the tv won't disappear

software update on the tv won't disappear

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Contributor tomazoo
Contributor
Posts: 1
Registered: ‎08-02-2019
Message 1 of 6
(484 Views)

H,

the message says check software update and it's a big box which won't go away.

i tried to disable promotions but it doesn't work.

does anyone have a solution?

5 REPLIES 5
Bronze Contributor III Bronze Contributor III
Bronze Contributor III
Posts: 228
Registered: ‎12-06-2010
Message 2 of 6
(418 Views)

I assume this is a Fios one box. Power down box, remove coax from box, power down Fios router. Reboot  router, when connections are established, plug box in, reattach coax cable, hope for the best!

Contributor Numnum
Contributor
Posts: 1
Registered: ‎08-14-2019

Can’t view my tv because in big box it reads Software Udate but I can’t get it off of my tv screen

Platinum Contributor II Platinum Contributor II
Platinum Contributor II
Posts: 7,517
Registered: ‎11-04-2008

Have you tried the suggestion above?

Or try powering all FIOS equipment (stbs and router down).
Power up rotuer first.

Once it has connected, then power on stb(s)


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
Contributor Jenga
Contributor
Posts: 2
Registered: ‎08-16-2019
Message 5 of 6
(338 Views)

How can I get rid of update pop-up?  I’ve tried OK.

Platinum Contributor II Platinum Contributor II
Platinum Contributor II
Posts: 7,517
Registered: ‎11-04-2008
Message 6 of 6
(301 Views)

On another thread, someone posted to hit the On Demand button.


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
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