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stuck in initial download in progress

stuck in initial download in progress

Contributor redgate
Posts: 3
Registered: ‎07-13-2013
Message 1 of 3

I have swapped my upstairs and basement tv.  I never had problems before but haven't used the basement tv in several months.  It seems to be stuck in the" Starting up..one moment please initial download in progress ,it takes about a minute" except that it has been several hours.  Any suggestions?

Silver Contributor II
Silver Contributor II
Posts: 371
Registered: ‎10-23-2008
Message 2 of 3

The Initial Download in Progress screen appears to be the Interactive Media Guide (IMG) and its data being started and updated after an STB (Set Top Box) reset. But it should never take much more than a minute.


Did you swap your STBs or just the TVs? Was the box that is stuck working before the switch, or was it with the TV that has not been used in a while?


I would check all of your coaxial cable connections. Then I would reset the router. Then I would reset the STB. If you are using an HDMI connection to the TV, make sure that it is secure as well.


If the problem is still present, swap the STBs and see if the problem follows the box stays in the room. It could be a bad STB.

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Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 4,437
Registered: ‎12-16-2012
Message 3 of 3

You might have to reset your router and in worse case your ONT. 

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