I am up working late on a project for college when my top box stops working completly. I went to change the channel so i pressed guide and nothing popped up. hit info then and only parental control menu in white showed up. I entered my pin and the only thing it did was let me choose to deactivate parental controls or change my pin. tried doing a hard reset and all it showed was terminal locked message. It was also very hot which is strange since is sitting by itself on a desk with nothing on it or around it. Do i have to call for a replacement or can it be fixed?