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transfering DVR recordings

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pgmnls
Copper Contributor
Copper Contributor
Posts: 7
Registered: ‎03-04-2015

transfering DVR recordings

Message 1 of 20
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I just got my new FIOS Media Server, so how can I transfer my recordings from the old Verizon DVR to the new box ?

Thank you.

19 REPLIES 19
Bobbo527
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Gold Contributor I
Posts: 752
Registered: ‎10-18-2010

Re: transfering DVR recordings

Message 2 of 20
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It is not possible to transfer your recordings from your old DVR to the new one. Once you return the old DVR your recordings are lost.
pgmnls
Copper Contributor
Copper Contributor
Posts: 7
Registered: ‎03-04-2015

Re: transfering DVR recordings

Message 3 of 20
(16,266 Views)

This is terrible service and tottal neglect of the customer's needs, and Verizon even didn't care to warn me about this situation. I probably should cancel this upgrade they pushed me in.

Britladie
Contributor
Contributor
Posts: 2
Registered: ‎03-04-2015

Re: transfering DVR recordings

Message 4 of 20
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This makes me really unhappy. I just got talked into upgrading and the boxes arrived today. I was promised by the sales person that I would be able to transfer the shows to my new box. I have many shows that my kids watch that I don't want to loose. Shows that aren't on regular tv any more. Well I guess the box is going to be returned.

 

Telcoguru
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Gold Contributor VII
Posts: 1,796
Registered: ‎08-06-2008

Re: transfering DVR recordings

Message 5 of 20
(16,200 Views)

You can only transfer the recording schedule itself. The recordings themselves are copyrighted material.

pgmnls
Copper Contributor
Copper Contributor
Posts: 7
Registered: ‎03-04-2015

Re: transfering DVR recordings

Message 6 of 20
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Yes, it is copyrighted, BUT we all already paid for it by being Verizon FIOS clients, all this material is already on FIOS DVR device and we can watch it whenever we want, so why we can't get it on a new device from the same Verizon, that gave us the old one ? What cpoyright law it will break ? And moreover, why Verzion is never mentioned that to us, when talking us into the upgrade ? This is terrible customer relation issue.

Dingga
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Contributor
Posts: 1
Registered: ‎03-10-2015

Re: transfering DVR recordings

Message 7 of 20
(16,074 Views)

Yup, I just had the online chat and customer service call center apologize for not being able to transfer shows from old DVR  to new DVR.  I would prefer less apologizing and a way to transfer the data.  I'm surprised they haven't designed a way to put the recorded shows in the cloud and then download them to the new DVR.  I guess that will happen once they figure out the cost point for different sized accounts.  Very frustrating.

Telcoguru
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Posts: 1,796
Registered: ‎08-06-2008

Re: transfering DVR recordings

Message 8 of 20
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@pgmnls wrote:

Yes, it is copyrighted, BUT we all already paid for it by being Verizon FIOS clients, all this material is already on FIOS DVR device and we can watch it whenever we want, so why we can't get it on a new device from the same Verizon, that gave us the old one ? What cpoyright law it will break ? And moreover, why Verzion is never mentioned that to us, when talking us into the upgrade ? This is terrible customer relation issue.


You paid Verizon for the DVR service, not to license the shows. If you purchased the shows then that is an entirely different story.

CRobGauth
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,990
Registered: ‎11-04-2008

Re: transfering DVR recordings

Message 9 of 20
(16,049 Views)

Not only Telcoguru's comments, but would require a substantial engineering change.

Being able to upload what could be hundreds of MBs of data is substantial.

Not to mention the fact that if your DVR were to die, you would have lost everything anyway.

 


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
BPofMD
Copper Contributor
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Posts: 8
Registered: ‎01-18-2014

Re: transfering DVR recordings

Message 10 of 20
(15,734 Views)

I just had a chat TODAY (03/21/15) with a Verizon Service Rep and he/she told me I COULD save recorded content (over-the-air Network TV) to the "cloud" and then install the new set-top box via a WD external HD.  Is this NOT true?

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