unable to locate hub
Crash
Newbie
Is anyone else still having this problem?  At some point while watching dve playback I get a pop up message saying, "Unable to locate hub. Please check your network connections". Then my playback stops and jumps back to dvr menu and I have to start the recording over from the start and ff to spot where it cut out. I've had this interrupting message on my hd/dvr playback box since day one of service.  Tech support has tried everything.  Just wondering.
0 Likes
Re: unable to locate hub
TimSykes
Specialist - Level 2
This is a known issue that will be fixed with image 1.7 on the DVR. nothing anyone can do about it untill the update comes out.
0 Likes
Re: unable to locate hub
Crash
Newbie
Thanks for info. Is this a common problem? Tech support acts like they've never heard of this and it's frustrating because I have to start all over explaining what is going on every time I talk to someone from verizon.
0 Likes
Re: unable to locate hub
TimSykes
Specialist - Level 2
yeah its a very well known issue here, phone support tends to not know what they are talking about.
0 Likes
Re: unable to locate hub
Crash
Newbie
So, do I just wait for the fix to come through? Or do I have to do something to let them know that I need it? Thanks
0 Likes
Re: unable to locate hub
TimSykes
Specialist - Level 2
no your DVR will auto load the new software when it comes out.
0 Likes
Re: unable to locate hub
Crash
Newbie
Thank You.  I sure hope you're right.  I was ready to go back to Time Warner.
0 Likes
Re: unable to locate hub
srmoser4301
Newbie

When is the planned release date for 1.7? 

Thanks...

0 Likes
Re: unable to locate hub
Techman28
Master - Level 1
we are looking January but it could be feb latest its just speculation at this point.
0 Likes
Re: unable to locate hub
vik
Enthusiast - Level 2

Would IMG 1.7 fix the fuzzy SD and VOD picture as well? I got all Flat panel TVs and I can't have my kid watch Dora on Ondemand because I'm afraid she'll ruin her eyes.

0 Likes