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upgraded to the online only dvr

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shymedq
Nickel Contributor
Nickel Contributor
Posts: 46
Registered: ‎05-10-2012

upgraded to the online only dvr

Message 1 of 4
(833 Views)

So a supervisor from support said they would add me to a list for the expanded dvr how many days in general dose it take for the web support team to get in touch with me?

3 REPLIES 3
Anthony_VZ
Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 3,216
Registered: ‎02-24-2011

Re: upgraded to the online only dvr

Message 2 of 4
(792 Views)

There are no lists to add to wait to get an expanded DVR. You have to signup for it online and it will be sent.  You can go to www.verizon.com/fiostvcentral 
1.       Sign In
2.       Select the “FiOS TV” Tab
3.       Select “Settings”  sub-listing
4.       Select “Set Top Boxes” from the drop down list
5.       Select the “Go” button under “Want more from your FiOS DVR.”


Please let me know if you still need assistance after doing this.

Anthony_VZ

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shymedq
Nickel Contributor
Nickel Contributor
Posts: 46
Registered: ‎05-10-2012

Re: upgraded to the online only dvr

Message 3 of 4
(785 Views)

I am going to post pictures of what I did in the order that I did

 

 

set to boxes.jpg

 

the two options.jpg

 

 

upgrade requst.jpg

 

error.jpg

 

So why dosen't Verizon esupport, tech depertment, billing ,orders or any supervisour know what is going on?

Anthony_VZ
Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 3,216
Registered: ‎02-24-2011

Re: upgraded to the online only dvr

Message 4 of 4
(759 Views)

Ohhh I see what's going on here. You have Cisco model set top boxes in your home. There are no higher capacity Cisco boxes because all our Cisco boxes already have the 500 GB drive. The process you are going through to upgrade the box capacity is only for our Motorola set top boxes with the 160GB drive. The upgraded Motorola boxes have a 500GB drive. You already have the capacity limits as the upgraded boxes. I apologize for the confusion this causes and am submitting a suggestion to have the " upgrade current DVR boxes" option removed from the site for people who have the Cisco boxes already on their account.

Anthony_VZ

**If someones post has helped you, please acknowledge their assistance by clicking the red thumbs up button to give them Kudos. If you are the original poster and any response gave you your answer, please mark the post that had the answer as the solution**

Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or plan

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