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verizon media manager installation

verizon media manager installation

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Contributor kamara793
Contributor
Posts: 2
Registered: ‎09-21-2010
Message 1 of 5
(820 Views)

please help me

4 REPLIES 4
Silver Contributor III
Silver Contributor III
Posts: 991
Registered: ‎11-06-2012
Message 2 of 5
(773 Views)

@kamara793 wrote:

please help me


Could you give us some detail on the problem you are having? 

Contributor CowboyRon
Contributor
Posts: 2
Registered: ‎01-30-2013
Message 3 of 5
(723 Views)

I'm so lost I couldnt even figure out how to ask a question so I had to do it on a reply.  I've downloaded Media manager but everytime I start it, it quits within 60 sedonds with a message "media manager has stopped working".  I've tried reinstalling it but the same thing happens.   Any idea what is going on?  Thanks!   

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Bronze Contributor II
Bronze Contributor II
Posts: 227
Registered: ‎12-02-2012
Message 4 of 5
(719 Views)

@CowboyRon wrote:

I'm so lost I couldnt even figure out how to ask a question so I had to do it on a reply.  I've downloaded Media manager but everytime I start it, it quits within 60 sedonds with a message "media manager has stopped working".  I've tried reinstalling it but the same thing happens.   Any idea what is going on?  Thanks!   


Hello,

 

Some follow-up questions to try to help you further:

 

  • Is this Media Manager for Windows or Macintosh that you're having problems with?
  • What operating system are you using?
  • Are you still connected to your home wireless network when you get this error message?
  • Verify that your firewall settings exclude Media Manager (see: http://www22.verizon.com/Support/Residential/tv/fiostv/guide/enhanced+tv/questionsone/126971.htm)
  • When you go to your TV (that has at least an HD STB), from your FiOS TV remote, check that your STB can detect your computer:  Menu -- Media Manager -- Refresh Devices.  Does it list your computer name and can you see your files (if they are shared to TV)?
  • Is this your first time to try Media Manager?  Has it worked before and just stopped working?

 

 

 

 

Contributor CowboyRon
Contributor
Posts: 2
Registered: ‎01-30-2013
Message 5 of 5
(704 Views)

Hello there 22Becca22.  Thanks for getting back to me so quickly.

While I was answering your questions it dawned on me what the problem probably was that Media Manager was reading files off of a thumb drive I had plugged in.  I went and removed the drive and that took care of it.  I feel like an idiot because I've been having this problem for a while and I just never sat down and thought it through. 

Thank you again for your reply,

 

Cowboy Ron

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