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verizon switched me to digital. now pixilation issues and sound cutting out.
1234531
Newbie
‎10-18-2010 07:33 PM

will have to cancel service if not corrected in the next couple of days. Both dvr and stb do it.

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Re: verizon switched me to digital. now pixilation issues and sound cutting out.
xmnj2
Contributor - Level 1
‎10-19-2010 05:01 AM

Not sure what you mean by "Verizon switched me to digital", but you should call support.  Don't assume that they are aware of an issue that may only be affecting you and no one else in your neighborhood.

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Re: verizon switched me to digital. now pixilation issues and sound cutting out.
ekem015
Specialist - Level 1
‎10-19-2010 05:18 AM

Verizon has been all-digital for at least two years.

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Re: verizon switched me to digital. now pixilation issues and sound cutting out.
1234531
Newbie
‎10-19-2010 05:40 AM

Wrong,

I signed up for another 2 years and they said we will switch you to digital. Did not have a problem before that. Already called support. Disconnect/reconnect cables, new splitter. Their issue is out in the field.  

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Re: verizon switched me to digital. now pixilation issues and sound cutting out.
matcarl
Master - Level 1
‎10-19-2010 06:43 AM

Maybe he means Fios Digital Phone, that's the only thing they could have switched over, but that wouldn't affect the TV. As someone else said, Verizon TV has been all digital for about 2 years now. You need to just call and get a tech out to your house to see what the problem is.

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Re: verizon switched me to digital. now pixilation issues and sound cutting out.
lasagna
Community Leader
Community Leader
‎10-19-2010 07:24 AM

With matcarl here ... Verizon TV has always been delivered digital.  The OP must have had some other service change made that they are confusing with "digital".  Perhaps the OP can be more specific about exactly what was changed at the home end of the connection because the TV delivery method itself hasn't changed.

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Re: verizon switched me to digital. now pixilation issues and sound cutting out.
Keyboards
Master - Level 3
‎10-19-2010 09:19 AM
@lasagna wrote:

With matcarl here ... Verizon TV has always been delivered digital. 

Not true.  Initially channels below 50 were delivered in analog (and duplicated in QAM).  2 years (or more) ago Verizon dropped the analogs from their entire footprint and went all digital.

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