06-26-2014 03:41 PM
I upgraded to the new VMS and when I installed it I lost the sound on my TV so I called support and he told me to hit power/ok/menu and it got me to a menu where it had user setting and he told me to change the additional hdmi setting to HDMI which I did but every time I turn off the box I have to got through this to get the sound back and now I have lost the full screen picture on my TV all I get is letter box even though the user setting is set to 16:9 . This is gettign real annoying and no one in suppont has an answer - anyone know why this is happening and how I can get it fixed? Is is a faulty box? Any advice woudl be appreciated since tech support has no idea what they are talking about.
06-26-2014 10:32 PM
Did you press OK after you changed the setting. If not it went right back to what it was when you exited the user setting menu
What is the resolution 1080 or 720? Does your TV support the resolution? Does the letterbox happen on all channels or just standard def channels. if it is just on SD channels change the SD overide in menu> settings>audio video> video setting> sd override to stretch
Last resort check with another TV.