I have a new FIOS installation and pixelation on both TVs from day one. Techs have replaced the splitter, ONT and connected a new "light" fiber line to the HUB. THey have tried bypassing my internal cables. No solution. It still has pixelation. This did not occur on Comcast. After 4 visits by 2 different Techs, it is clear there is not a way to measure or find the source for pixelation, of if there is, the Techs dont know how. Its OFAT...they try "one factor at a time" and come back later when it doesnt work. Not sure if they know how to find the source??
@AWH wrote:I have a new FIOS installation and pixelation on both TVs from day one. Techs have replaced the splitter, ONT and connected a new "light" fiber line to the HUB. THey have tried bypassing my internal cables. No solution. It still has pixelation. This did not occur on Comcast. After 4 visits by 2 different Techs, it is clear there is not a way to measure or find the source for pixelation, of if there is, the Techs dont know how. Its OFAT...they try "one factor at a time" and come back later when it doesnt work. Not sure if they know how to find the source??
Have they replaced the router?
I assume they are watching the SNR (signal-to-noise ratio) displayed on the DVR diagnostic screen... right? Should be over 35 typically, more like 39 if perfect.
Also have they checked the earth ground at the ONT?
I just unplugged and re-plugged in my set top box & viola, it worked without pixelation!
Start a new topic or ask questions in the open forum.
