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vod pixelation

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AWH
Contributor
Contributor
Posts: 1
Registered: ‎06-14-2013

Re: vod pixelation

Message 11 of 14
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I have a new FIOS installation and pixelation on both TVs from day one.  Techs have replaced the splitter, ONT and connected a new "light" fiber line to the HUB.  THey have tried bypassing my internal cables.  No solution. It still has pixelation.  This did not occur on Comcast.  After 4 visits by 2 different Techs, it is clear there is not a way to measure or find the source for pixelation, of if there is, the Techs dont know how.  Its OFAT...they try "one factor at a time" and come back later when it doesnt work.  Not sure if they know how to find the source??

PJL
Gold Contributor V
Gold Contributor V
Posts: 2,069
Registered: ‎08-07-2008

Re: vod pixelation

Message 12 of 14
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@AWH wrote:

I have a new FIOS installation and pixelation on both TVs from day one.  Techs have replaced the splitter, ONT and connected a new "light" fiber line to the HUB.  THey have tried bypassing my internal cables.  No solution. It still has pixelation.  This did not occur on Comcast.  After 4 visits by 2 different Techs, it is clear there is not a way to measure or find the source for pixelation, of if there is, the Techs dont know how.  Its OFAT...they try "one factor at a time" and come back later when it doesnt work.  Not sure if they know how to find the source??


Have they replaced the router? 

GaryDoug
Silver Contributor III
Silver Contributor III
Posts: 402
Registered: ‎07-07-2010

Re: vod pixelation

Message 13 of 14
(1,194 Views)
I assume they are watching the SNR (signal-to-noise ratio) displayed on the DVR diagnostic screen... right? Should be over 35 typically, more like 39 if perfect.
Also have they checked the earth ground at the ONT?
TechSavvyChick
Contributor
Contributor
Posts: 1
Registered: ‎07-06-2013

Re: vod pixelation

Message 14 of 14
(1,146 Views)

I just unplugged and re-plugged in my set top box & viola, it worked without pixelation!

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