There is no specific date for the next update. If you are having issues please fill out our form and we would be happy to assist. LINK REMOVED PER VZ REQUEST ^MMP
Not having a problem but was interested in where the link you posted takes you. I notice that a required field is twitter/social media profile. What if you don't belong to twitter, facebook, etc.? Does the profile on the Verizon boards count? If not then that field should be optional not required.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
That link takes someone to our database field entry to receive customers information. We prepopulate the social media ID field so we can uniquely identify who we are working with and where the escalation came from. For escalations here on the Forums, we use the forums username in that field.
**If someones post has helped you, please acknowledge their assistance by clicking the red thumbs up button to give them Kudos. If you are the original poster and any response gave you your answer, please mark the post that had the answer as the solution**
Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or plan