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when is the next STB update?

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dave_langer
Nickel Contributor
Nickel Contributor
Posts: 30
Registered: ‎01-27-2012

when is the next STB update?

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(695 Views)

when is the next STB update?  I am still getting macroblocking and I wanted to wait until the next update before I get someone to look at it again. Since it did not help last time.  

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Matthew_VZ
Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 7
Registered: ‎04-28-2011

Re: when is the next STB update?

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There is no specific date for the next update. I am sorry for the troubles until then.

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Gold Contributor VII
Gold Contributor VII
Posts: 2,323
Registered: ‎08-05-2008

Re: when is the next STB update?

Message 3 of 4
(630 Views)

@Matthew_VZ wrote:

There is no specific date for the next update. If you are having issues please fill out our form and we would be happy to assist. LINK REMOVED PER VZ REQUEST ^MMP


Matthew-

 

Not having a problem but was interested in where the link you posted takes you.  I notice that a required field is twitter/social media profile.  What if you don't belong to twitter, facebook, etc.?  Does the profile on the Verizon boards count?  If not then that field should be optional not required.

If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
Anthony_VZ
Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 3,216
Registered: ‎02-24-2011

Re: when is the next STB update?

Message 4 of 4
(584 Views)

That link takes someone to our database field entry to receive customers information. We prepopulate the social media ID field so we can uniquely identify who we are working with and where the escalation came from. For escalations here on the Forums, we use the forums username in that field.

Anthony_VZ

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