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07-27-2011 01:30 AM
This happens to me all of the time. I have no idea what it is, the picture and sound cut out completely and the screen goes black for almost a full second then everything resumes. It's really annoying. Also my on demand video keeps messing up as of late and I dont know the cause of that either. All in all the tv service could be better.
07-30-2011 01:32 PM
I have the same issue with one of my DVRs (I have 2). Last night it would not respond for 10 minutes. I have reset the box through the Support quick help several times. it does not help. I am using the HDMI connection for output. Moved the box to another TV and could not get HDMI to work.
This has been going on for a while and getting worse.
If there is a fix I'd like to hear.
08-01-2011 12:34 PM
You need probably need a new set top box. We had the same issue with one of our DVR's. Verizon tech support sent us a new DVR and it did not have the problem.