11-07-2012 08:06 AM
Tisk Tisk Verizon!! You come into our community with big signs and attend our community events, convincing residents to sign up for your cable, THEN, when the community is IN NEED of a break, a SMALL relief from the bills that have pilled up from this storm, YOU TURN YOUR back and make us "read the fine print - Weather related service interuption WILL NOT be refunded"
7 days I was without Power, AND I AM NOT complaining as neighbors and others suffered much worse, BUT Cablevision( a local company) and OTHERS agree to credit back customers WHO COULD NOT have been able to use their product.
THANKS VERIZON!! I always thought you had a superior product, BUT I know when the dust settles on this storm and things are back to normal, I HOPE NEW YORK residents REALIZE what a BUNCH OF JERKS you are!!!! YOU **bleep** Cheapos!! GET WITH THE PROGRAM and credit back people hit by the storm like fellow providers have done after this event.
YOUR move on this one will NOT be forgotten as people remember deeply how they are treated in times like this.
GLAD I did not sign a 2 year agreement, because I will certainly be weighing my options when this ordeal is finish.
SHAME ON YOU FIOS!
11-07-2012 09:25 AM
Requesting a refund after an outage should be a customers right no matter what caused the outage. It appears that Verizon is not about customer service but about their bottom line. A little forethought into their reputation as a company should be used by the executives. As both a customer and a holder of Verizon stock; I am ashamed that this company refuses to give customers credit for not being able to use their service.
11-07-2012 09:40 AM
Verizon is offering credits to all those hit by Sandy as well as waiving fees associated with equipment replacements. In order to get credited, you must report an issue. If you haven't yet, you can do so by going to Verizon.com/repair and following the proper steps there.
In addition, Verizon Wireless will be crediting customers for voice and text overages for customers in New York and New Jersey counties affected by Hurricane Sandy. For additional information regarding wireless credits, please see http://t.co/yexyu10T
I hope that helps!
11-07-2012 09:46 AM
11-07-2012 11:05 AM
11-07-2012 11:18 AM
11-07-2012 11:27 AM
casadelrob- I'm going to escalate your original post to our Private Support Board to ensure you get the helped needed to file for credit. You'll receive a Private Message (PM) detailing how you can access the Private Support Board and your case. You can access your PM by clicking on the yellow envelope icon on the top right of this page.
Please let me know if you have any issues getting to that.
11-07-2012 11:48 AM
11-23-2012 07:53 AM
We sent you a message on our private support board to assist you and we did not receive a response. Please repost the issue if you are still experiencing a problem so that we may assist you. Tonya C.