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Verizon Customer Service - Name Change

Verizon Customer Service - Name Change

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Contributor mcilwainnesbitt
Contributor
Posts: 1
Registered: ‎02-13-2013
Message 1 of 2
(8,827 Views)

I have been attempting for the last month and a half to have my name changed on my billing statement and my caller ID.  After calling Verizon Customer Support, I was advised by credit verification to send in a copy of my driver's license to verify identification.  I faxed a copy of my license.  Two weeks after faxing the requested document, nothing had been done.  I called customer support over 10 times about this same problem and on the last call on January 15, I was assured that the matter would be taken care of.  New bill time - my billing statement comes in without the name change and my caller ID has no change either.  I called Verizon back on Feb. 13, 2013, was transferred to the credit verification dept again - I explained my situation for the thousandth time and was again asked for the same information.

 

Verizon certainly sucks in the customer support follow-up.  They have changed since they hired stupid contractors - where are the bonified employees - downsized I guess.  What does a customer of over 40 years have to do to get a simple name change on a billing statement and caller ID.

 

I am thinking of pulling my business and going to Comcast - and Verizon certainly won't care by the way the provide support.

1 REPLY 1
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Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 722
Registered: ‎01-06-2011
Message 2 of 2
(8,729 Views)

mcilwainnesbitt,

 

We sent you a message on our private support board to assist you and we did not receive a response.  Please repost the issue if you are still experiencing a problem so that we may assist you. 

 

Thanks,

 

Tonya D.

.

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