I did receive my credit on the next bill. Amazing!
But don't forget: this was for a FiOS outage, not an outage during Hurricane Sandy. It was two days after the storm, so it's possible that it was related.
I read that Con Edison will be giving each customer about $3.00 worth of credit for loss of power during the storm. In their wisdom, they're giving the same credit to everyone, whether they lost power for only a few hours or for a week or longer. I don't know if this is true; I haven't seen my bill yet. I guess it's supposed to cover pain and suffering, as well as loss of freezer and refrigerator food
Of course, the difference is that if you lose electricity, your meter isn't running and you aren't paying for it. With FiOS, you pay the same whether you use it or not.
I called today (January 10, 2013) to check on the status of the credit VERIZON had promised to issue.
I spoke to a very nice rep who said, "OK I can issue you the credit. "
That was terrific and she did. BUT, what concerns me is that, when I had called last month, the rep then told me "It will appear on your bill."
So - the lesson here, I believe, is that you cannot assume VERIZON will issue you credit automatically.
You have to call and make a "claim."