I know many people are in the same boat as they can not redeem the $100 VISA gift card promised by the Verizon and this is not the first time Verizon has the problem keeping their promise. Look at here:
Verizon refuses to send email regarding this issue. If you call the customer service number and tell them that the line is recorded on your side, it is against their policy. However, they have the recording on Verizon side. This is completely unfair policy.
06-23-2021 01:32 PM
Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.