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$100 rewards card not recieved

$100 rewards card not recieved

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Contributor Sree1301
Contributor
Posts: 3
Registered: ‎03-29-2019
Message 1 of 2
(156 Views)

Hi,

 

i switched from Comcast to Fios on a promotional offer on Dec 28, 2019. As per the promotion i am supposed to get 1 year amazon prime and $100 amazon rewards card. I was able to redeem amazon prime offer but did not get $100 eGift card. I called Customer support and i have been told that an email was sent on Feb 12, 2019 with eGift card but I never received it. I have asked them to forward me the same email and i have been told that it was done and will take 3 days (seriously ??? 3 days for an email to arrive???). Now it is 4 days since i spoke to them and i still did not recieve the email. The only emails i get from verizon notification are my billing and payment emails. Please help.

 

Regards,

Sree

1 REPLY 1
Moderator Moderator
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Posts: 1,996
Registered: ‎03-10-2011
Message 2 of 2
(143 Views)

Hi Sree1301

 

Your issue has been escalated to a Verizon agent.  Please check your Private Message Inbox for a message from Verizon_Support.  You can find your Inbox by clicking on your username at the top right corner of this page.  Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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