06-29-2013 08:28 PM
I received the notice to renew my 2 year contract - keep/upgrade existing triple play bundle (my Internet speed is not an option any more) and receive a $120 Visa card. Only exceptions noted in the offer letter are 1) if I received $100 from them in the past 9 months or 2) received the Multi-Room DVR for life promotion. I have done neither.
I go through the whole process and see nothing come up during check out so I jump on chat. I get informed that since I have one-bill option - I am not eligable. The one-bill discount is not tied to the $120 Visa card in any way in the offer letter to renew services.