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$150 Verizon Gift Card Useless!

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Krankshaft
Contributor
Contributor
Posts: 1
Registered: ‎11-18-2017

$150 Verizon Gift Card Useless!

Message 1 of 4
(4,409 Views)

I recently renewed my FIOS contract and was told I would recieve a Verizon gift card in a few months yesterday I finally recieved it. I intended to use it to pay my FIOS bill.

 

Upon closer inspection it isn't a Verizon gift card it's a Verizon Wireless gift card.

 

I don't have Verizon Wireless and I don't intend to switch. Why would I be sent a Verizon Wireless gift card if my account info clearly shows I don't have your wireless service?

 

I checked on My Verizon and there's no way to enter a gift card to pay my FIOS bill.

 

So I have a useless piece of plastic I can't use! Thanks alot.

3 REPLIES 3
stevekrein
Copper Contributor
Copper Contributor
Posts: 7
Registered: ‎12-25-2008

Re: $150 Verizon Gift Card Useless!

Message 2 of 4
(4,369 Views)

Mine came today and I was shocked to see it's only for Verizon Wireless.  I have no intention of switching, and now have a pretty much useless piece of plastic.  Any ideas?

LawrenceC
Moderator Moderator
Moderator
Posts: 10,520
Registered: ‎03-18-2013

Re: $150 Verizon Gift Card Useless!

Message 3 of 4
(4,307 Views)

Hi Krankshaft,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

LawrenceC
Moderator Moderator
Moderator
Posts: 10,520
Registered: ‎03-18-2013

Re: $150 Verizon Gift Card Useless!

Message 4 of 4
(4,305 Views)

Hi stevekrein,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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