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$200 promotion gift card for test drive.

$200 promotion gift card for test drive.

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Contributor Gman3
Contributor
Posts: 1
Registered: ‎09-29-2019
Message 1 of 3
(227 Views)

I signed up for a triple play service with test drive for 60days. I completed the form on my account to receive the gift card on July 28, 2019. My account showed that it was mailed out August 10, 2019. I called the support line and they told the wait time was 33-55 min.

So I text the support after 15min the guy told me to call and ask for Promotional specialist department.

Still wait time every time I call is 30-60min. Now on my account it dosent show the promotion any longer.

2 REPLIES 2
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Gold Contributor VII
Gold Contributor VII
Posts: 4,859
Registered: ‎10-18-2016
Message 2 of 3
(209 Views)

If Verizon stated online it was mailed at a certain date, then it was mailed.

if you feel it was not you can contact your States Attorney General Office and file a complaint. Make sure to provide proof to the attorney general in order to get what was promised. 

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Moderator Moderator
Moderator
Posts: 9,375
Registered: ‎03-18-2013
Message 3 of 3
(199 Views)

Hi Gman3,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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