When I signed up for the Fios Triple Play Gigabit plan, the sales agent promised me a $250 Verizon Wireless gift card to be delivered within 90 days of service activation.
112 days later, 5 or so phone calls, and SEVERAL HOURS wasted with customer support later, I STILL DON'T HAVE THE CARD. They promised to send out a new card on Dec. 2, but failed to tell me that it would take them TWO AND A HALF WEEKS to actually send it out!
I had planned on using this gift card to help buy a new phone from Verizon Wireless, but now the phone that I'm looking for won't be available until January at the earliest. The only model that is available is the higher capacity model, which costs $100 more, $100 extra that I was not planning on spending.
I was lured into this package by the gift card and was counting on it. FIOS, if you promise something to a customer, you should deliver on it, especially since I was trying to help your sister company Verizon Wireless get new business.
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